FAQs when considering LastClues for buying an activity

• Overview

  Do you need a helping hand? We’re here for you. Below you can browse through all our most commonly asked questions. From resetting passwords to syncing calendars, below you’ll find all the information that you need to get started on LastClues.

  Use the search bar to find out something specific, or try our dedicated Customer and 'Cluesader' FAQs sections below to find out more.

  If you have any further queries, please do not hesitate to email our team.

• Customers

  Looking for an activity of a lifetime? Not sure how it works? Find the answers to all your questions here.

  • What is LastClues? Is it a Travel/Tour booking site?

    LastClues is a marketplace for life loving activities and it is more towards adventure tour and travel booking site — LastClues is a place to sell/buy happiness around the globe.

  • How can I Connect with LastClues

    LastClues people always available for its Buyers/Sellers. You can email us at support@lastclues.com

  • What is LastClues contact details?

    Contact at +91 885 1000 105
    Please call us during business hours.
    (9AM-5PM IST, M-Th. 9AM-3PM IST, Fr)

  • I have booked an activity from LastClues what should I do now?

    We have sent you confirmation for your booking Please check your email or message box. Please check your junk and spam just in case. If you still haven’t received confirmation please contact support@lastclues.com for more help.

  • I have changed my mind; want to do different event / activity?

    You need to contact seller for this information. After completion of your payment you will receive contact information of activity provider.

  • What should be the level of expertise I do have to participate in an activity?

    More over the activities details are mentioned over the website else you can get in touch with provider for further clarification.

  • More people have joined our group, what happens?

    You have to contact provider he could help you with this, if group people have increased then he could ask for extra money and many extra booking you will buy from him directly.

  • Participants in our group have decreased would I get refund for these bookings, what happens?

    In such cases you need to contact activity provider for more details.

  • Can I schedule my activity?

    Each activity can have different validity so you need to check the activity details of that activity. You can take help from availability calendar and the terms & Conditions for that activity.

  • Can kids participate?

    Please check the details over the activity information; provider might have mentioned the details of kids’ participation.

  • How do I check the available dates for an event?

    This information is available on our website, you need to simply check your dates on given calendar at activity details page.

  • If I purchase an activity for 4 guests, and we only 2 are attending the event, can I get a 50%refund of my booking amount?

    Activity provider is not liable for any refund once you buy it. For more details you can contact with activity provider.

  • A wrong activity provided by activity provider, what do I do?

    Please contact LastClues support at   support@lastclues.com   we will discuss your concern with the activity provider and inform you via email/phone

  • I’ve make the payment but now I do not want to avail this activity what should I do?

    Please read the terms & conditions of that activity, if it is refundable you can raise the refund request from lastclues.com

  • When do I get sure about my booking, when will I get the booking tickets?

    Your ticket will be sent to you on your email and at registered number after completion of payment. Please ensure you have checked your junk and spam mail just in case, If you have not received your ticket within 12 hours – please contact support@lastclues.com

  • Which currency does LastClues use?

    At this point in time LastClues pricing uses INR only

  • What types of payment does LastClues accept?

    We accept all major credit cards & PayPal, Net banking payments.

  • How do I change my password?

    To change your password, simply go to your dashboard then click on reset password tab